Central to iMatter is the concept that the data generated through your team's completion of the questionnaire is your team’s to own and use in order to support your continuous improvement of your working practice. Team Managers are required to share the report with their team as part of a facilitated feedback discussion. Other than team managers, only Board iMatter Leads will have direct access to team reports.
My Team's iMatter Data
My Team's iMatter Data
For teams where 60% of members or more have completed the questionnaire in the 3 week window, a Team Report including an Employee Engagement Index Score (EEI) will be generated. This is to be shared with and discussed by the team, who should use the outputs of this discussion as the basis for agreeing an Action Plan for improving staff experience in their work area. This section covers what is contained in the report, who can see the team’s data and how the data is to be used in more detail.
Who has access to/receives a copy of the team report?.............................. Read More
Who has access to/receives the team's employee engagement index score?..................... Read More
The Employee Engagement Index (EEI) Score for a team is contained within the Team Report. It is the only element of the report that will be made available via the IT system to the Director of the department the team is part of. This is to ensure that a more senior manager than the Team Manager has oversight of how staff experience is rated in teams, enabling them to take an informed view across a Directorate. For similar reasons, the Chief Executive and Chair will have access to the EEI (but not the aggregated or individual Director's team report) for a Directorate. The Board iMatter Lead will be able to view all Team and Directorate EEI scores across the organisation to help identify areas where more or less support may be required to help improve staff experience.
Will I receive an EEI score if I have a very small team?.................................. Read More
As long as 60% of team members complete the questionnaire in the 3 week window, you will receive an EEI score. It may be necessary for teams of less than 5 direct reports to be paired with another team to ensure that data is useful and that anonymity is preserved. Teams with less than 5 members will require 100% completion and this should be discussed with the team. Please see participating in iMatter page for further details.
Who signs off the team action plan, and can the team see it?........................................ Read More
The Team Action Plan is to be developed by the team and the Team Manager, who are jointly responsible for signing it off. It is entered on the iMatter system by the Team Manager and will be visible to the team via the team Storyboard.
As A Team Manager, can the Imatter tool tell me how many people in my team have completed the questionaire?... Read More
As with the Team Report, the iMatter Action Plan is the team's to own and should not be shared more widely without the consent of the majority of team members. In the interests of supporting learning, the Board iMatter Lead will be able to identify themes emerging across Directorates or the Health Board as a whole. There may be circumstances where the team feel it is advisable for the Team Manager to share the report with a more senior colleague, for example if encountering difficulties implementing a specific improvement. In such cases, teams are not discouraged from agreeing to do so.
How much detail will the IT system be populated with about close individuals?.......... Read More
In order to issue questionnaires and appropriately sort and report results, the iMatter system requires details of team member names, email addresses, as well as the department and Directorate. This presents no Information Governance issues, and as the data is stored on a secure server by Webropol, the IT provider, e:Health leads considered that this did not represent a Data Protection risk.
How will senior managers know that team managers are using the report appropriately with their teams? Read More
If the majority of team members are happy for them to do so, Team Managers are encouraged to share their team’s report and action plan with their line manager or a more senior colleague. It is hoped that all Team Managers will provide an indication of how the process is going when meeting with their line manager. In the long term, the development and publication of a Team Storyboard will provide insight for others as to how the team has used the data to support improvements in its staff experience.
Who gets to see each health board's employee engagement index score?................................ Read More
All of the Employee Engagement Index (EEI) scores generated for teams in a Health Board will contribute towards an overall EEI score for the Health Board. This will only be generated once all staff have had the chance to participate in iMatter. As well as the staff in a Health Board, with whom it is expected to be shared, the Scottish Government will see a Health Board's EEI score via the iMatter system. It will also be provided annually by each Directorate via the Local Staff Governance Monitoring return. This data is an important means of helping to ensure Health Boards work to continually improve staff experience over time and can be held accountable for this by Scottish Government.