Initially, data is being uploaded to the system by the IT provider Webropol using spreadsheets populated by the Board iMatter Lead. Over time, this data will need to be maintained to reflect changes in team membership and organisational structures. Until such time as any link with the e:ESS system is possible (see below), this will be coordinated by the Board iMatter Lead with Team Managers also responsible for making amendments to team membership on the system as and when this changes. Full instructions will be provided on the IT system when the Team Manager first logs in and during further use.
Support for Team Managers
Support for Team Managers
Team Mangers have a crucial role to play in iMatter. This includes encouraging participation from all team members, receiving and analysing the Team Report, facilitating a team discussion around the results and developing an action plan with team members.
As a manager, the benefit will be getting data that shows how your team works and what it means to be in your team. This gives you an opportunity to engage your staff and may help you and your team to identify, prioritise and take action to improve things in your department.
The following points cover some of the support in place for team managers and key questions arising from initial awareness-raising sessions in Health Boards. Team manager should attend an Awareness Session and Development Workshop in their Health Board. These are designed to help you practically with the process. A range of materials for supporting the team’s ongoing development is available in the resources section.
How does my team's data get on to the system? Is it kept up to date? Read More
Who is responsible for monitoring progress with team action plans? Read More
The line manager of a team has this responsibility, although all team members have a role to play in supporting delivery of agreed improvement actions. The Director of the area concerned, even if they have not seen the actual team report, may also seek assurance that an action plan has been put in place. The Board iMatter Lead will be able to review Team Reports and Action plans to identify themes that are emerging and/or provide additional support where this is requested.
As a director of a large service, I am keen to identify areas where staff are not engaged so that I can offer support to those teams. Can the report I receive help me do this? Read More
As a Director, as well as your own team report you will receive an aggregate report that reflects the data from all teams in your Directorate. In addition, you will be able to view the EEI score for each team in your Directorate. In the course of your supervision of managers across the DIrectorate you will have the opportunity to ask team managers how they are progressing with their action planning and will be able to seek assurances that this is in hand for any whose EEI scores are of specific interest.
As a director of a large service, I am keen to identify common development themes across my departments. Can the report I receive help me to do this? Read More
Yes, the aggregated Directorate Report will be structured in the same way as your individual Team Report. You will be able to see how ratings are distributed across each of the 28 staff experience components, plus the 5 strands of the Staff Governance Standard. Combined with your access to team EEI scores, this should enable you to identify areas where further development may be helpful, supporting a discussion with team managers about this.
What learning has come from the teams in the pilot sites about progressing action plans? Read More
The teams from the pilot sites are in the first year of progressing with their action plans. The learning form their experience is being captured in story-boards and it is expected that this will be available in the form of case studies from late spring 2015. Please visit the resources section of this website then for more details.
I think some staff might use the imatter tool as a way to get at the organisation. If this happens, my team scores will be detrimentally affected. How can this be prevented? Read More
The staff experience framework around which the iMatter questionnaire is built includes components that relate to the views of staff on the organisation as a whole. It is unlikely that a team EEI score will be significantly adversely impacted by these components alone. More importantly, as with the other components, it is the discussion about the different aspects of staff experience in your team rather than the report data itself that is potentially the most valuable output from the process. However, if your report data suggests support is required for the team discussion, then your Board iMatter Lead will discuss and agree this with the team manager. The iMatter Lead will have an overview of results across all teams, so will be able to se your team's report in context and provide support accordingly.